How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
The items are in great condition. I'm really satisfied with the product!
I purchased this for my mom to used to haul her belongings to and from the pool at the local fitness club. She walks with a cane and everything was getting really hard to carry. The size of the bag and the wheels have really helped her get her stuff in safely without having to make her walking more difficult. So far so good.
will try it out today :) quick delivery is cool
was delivered in 2 weeks. The quality is good. Recommend.
spacious and very bright
cool, but make me look like a granddad, I guess.
All great
Delivered in good condition and it is very cool
Very well made shopping trolley
I love, love, love these bags! I have bought a ton of them, for myself, for gifts and for spares. It is not for a lot of weight, I can’t imagine that it would be for the price. I use as an overnight bag, for the gym, and it is great on vacation to carry as a tote, then open up and pull if I buy things. I always keep one in each car, use one to travel for my personal item. Fits great under an airplane or plane seat. My mom uses one to carry her portable oxygen and extra tubing in. I had got her another, heavier bag for that purpose, but it was hard to get in and out of the car etc., where this is perfect size and collapses nicely, without the heavy support frame. I will always have a supply of these.
nice shopping trolley, very useful. More pockets would be nice though.
I love my bag! It does take awhile to unzip and expand but will hold quite a lot when fully open, and wheels along just fine. Also stands up on the little feet easily. Putting it back down is a bit tricky but also takes awhile. Still, really is a versatile bag and I love mine. Perhaps a strong fabric would be more attractive than plastic??
I used this on a recent trip to Disney World with the grandchildren and it was so handy to start with a really nice tote to carry my umbrella, water bottles, maps and personal items.....then expand it and put the wheels down as it got heavy with snacks & souvenirs etc. Love it!
This was actually a great bag to take to Comic Con. In years past we have hurt ourselves carrying around stuff during the day and hurt backs and shoulders. Found this and was able to bring it in like a bag, but then when we bought stuff, was able to quickly covert it to roll, and carry all our loot. Great little investment and held up. Will use for future conventions.