How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
quite sturdy and comfortable bag for little dogs. my Yorkie seems to like it, and I love the fact that it works as a carrier as well. thanks xx
Great quality, nice design, works as advertised. No issues found
This carrier for dogs is amazing! It's portable, waterproof, and my puppy loves it. It's easy to attach to the car seat and I can drive peacefully knowing it keeps my dog safe and sound. Thank you:)
I’ve been using this dog car carrier for several months now, and I can confidently say that it is one of the best purchases I have made for my pet. The carrier is made with high-quality materials and is waterproof, which makes cleaning process very easy. It is also versatile and is great not only for road trips, but wherever you go with your pet - by train, by plane, etc. so it absolutely justifies its price.
I waited for this dog carrier to arrive but was disappointed to find that it doesn’t fit well in my car. The carrier is too big and takes up too much space for me.
a great investment for any pet owner who loves to travel with their furry friend!!!!!totally recommended!!
This dog carrier is perfect for taking my dog on car rides and outdoor adventures! It has handles that make it easy to carry around, and can be fastened to the car seat with a belt, which is very convenient for me. And most importantly, my dog loves it too! The carrier is spacious enough for my chihuahua to move around, and it is soft and cozy inside so she loves to lie in it. Overall, highly recommended 🥰