100% Satisfaction Guarantee
As our valued customer, if you're unhappy with the product, we're unhappy. It is very simple!We want you to be absolutely confident in every order you placed. If you are not satisfied with the product,we promise that you can return this item for any reasons after you buy it.Even though you just didn't like it.We can give you a guarantee that you can get full refund or replacement if you return it.We are kindly remind you that you should pay for the return shipping fee.
Service Guider
Q:Do you offer drop shipping service?
A:Yes, we offer drop shipping service.You can leave us the receiver's name, address and phone number on aliexpress when you place the order.We'll send the package according to the address information you have left.
Q:Is there any discount for bulky order?
A:Yes, we can provide wholesale price and faster shipping method for bulky order. If you are a wholesaler,please feel free to contact us by TradeManager or email, we will reply you within 24 business hours(except holiday).
Q:
Shipping
We ship worldwide by DHL,FedEx,UPS,TNT,ePacket,EMS,China Post Air Mail,China Post Ordinary Small Packet Plus
,Correos Economy ,AliExpress Saver Shipping ,AliExpress Standard Shipping,ePacket
and so on.You can select the shipping method you need. USUALLY ORDER LESS THAN $5 WE SEND IT VIA China Post Ordinary Small Packet Plus
We are not responsible for delays or other issues that are the responsibility of the shipping service. However we will help you to track the package until you get.
Please notice that we don’t pay any Duty or Tax for you if your order was been held in your Custom.Any import charges or fees are the buyer's responsibility. If the package cant be delivered because of the buyers reason (including refusing to sign), buyer should afford all the extra cost.
If you have any special requirement about the declaration, please leave us a note when you place the order.
Feedback
Important!!! Please feel free to contact us before leaving a Neutral or Negative feedback, we will resolve the issue immediately.
Your satisfaction and comments are very important to us. If you like our products and service, please take a minute to leave us a positive
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
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